CAH is committed to protecting the privacy of the personal information of its service users, members, employees, donors, volunteers and other stakeholders. Collecting current and accurate information enables CAH to provide our members, clients, and donors with the best possible service and care.
What CAH collects and why CAH needs it
To this end, CAH will collect, use, or disclose your personal information for the following purposes:
- To provide the services requested;
- To determine which services or programs would benefit our community;
- Develop, offer, manage, and deliver services and programs that meet the needs of clients, caregivers, members, donors, and our community;
- To meet legal and regulatory requirements.
CAH may request information by telephone, mail, Internet or personal contact. The information requested depends on the service or program requested. Most of the personal information collected is either required by law or allows CAH to provide services and programs with appropriate levels of care.
The 10 principles governing CAH’s privacy policy include:
PRINCIPLE 1 Responsibility
CAH is responsible for maintaining and protecting all information under our control regarding our clients, members, and donors and has appointed a Privacy Officer who is responsible for our compliance with these principles and all legal requirements.
PRINCIPLE 2 Identification of purposes
When CAH asks for your personal information, we will identify the purpose for which it will be used.
PRINCIPLE 3 Consent
CAH requires your knowledge and consent – express or implied – for the collection, use, or disclosure of your personal information, except as required or authorized by law. In cases where your express consent cannot be obtained, we will seek such consent from your Substitute Decision Maker.
PRINCIPLE 4 Declaration of limits of collection
CAH collects information by fair and lawful means and will limit collection to details necessary only for identified purposes.
PRINCIPLE 5 Limitation of Use, Disclosure, and Retention
CAH will use or disclose your personal information only for the purposes for which it was collected, unless you consent otherwise, or where required or authorized by law. We will retain information only for as long as necessary to fulfill the purpose for which it was collected.
PRINCIPLE 6 Precision
CAH will maintain and update your personal information as accurately and completely as necessary to fulfill the purposes for which it is used.
PRINCIPLE 7 Protection of personal information
CAH will protect your personal information with security measures appropriate to the level of sensitivity of the information.
PRINCIPLE 8 Transparency
CAH will make available to you information regarding the policies and practices that apply to the management of your personal information.
PRINCIPLE 9 Access to personal information
Upon your request, you will be informed of the existence, use, and disclosure of your personal information, and you will have access to it. You can verify the accuracy and completeness of your information and can request that it be changed. Requests to access and change information should be made in writing and directed to CAH’s Privacy Officer at the following address: vieprivee@caheritage.org
PRINCIPLE 10 Complaints and suggestions from clients, members, and donors
CAH has appointed a Privacy Officer who will respond to any questions or requests regarding our privacy policies or practices. Any complaints you may have should be in writing and directed to CAH’s Privacy Officer at the following address: vieprivee@caheritage.org
If CAH does not resolve your complaint to your satisfaction, you may file your complaint, in the case of personal health information, with the Provincial Privacy Commission at:
Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400, Toronto, Ontario M4W 1A8
Email : info@ipc.on.ca
416-326-3333 ou 1-800-387-0073
ATS : 416-325-7539